cowrieSend Privacy Policy

Welcome to cowrieSend, an online money transfer service dedicated to providing you with secure and efficient financial transactions. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described herein.

1. Information We Collect:

We may collect the following categories of personal information from you:

• Identity Information: Name, date of birth, government-issued identification (e.g., passport, driver's license).
• Contact Information: Email address, phone number, and mailing address.
• Financial Information: Bank account details, credit/debit card information.
• Transaction Information: Details of transfers made through our platform.
• Technical Information: IP address, browser type, device information.
• Usage Information: Interaction and usage patterns on our website or app.
• Location Information: Approximate location information if permitted by your device settings.
• Communication Information: Correspondence with our customer support or other users.

2. How We Use Your Information:

We use your personal information for the following purposes:

• Providing Services: Facilitating money transfers, verifying your identity, and processing transactions.
• Customer Support: Responding to inquiries, resolving issues, and assisting you.
• Security: Monitoring for fraudulent or suspicious activities to protect your account and our platform.
• Communication: Sending transaction notifications, updates, and promotional material (you can opt out).
• Legal Compliance: Fulfilling our legal obligations and preventing illegal activities.
• Improvement: Analyzing usage patterns to enhance our services and user experience.

3. How We Share Your Information:

We may share your personal information with:

• Service Providers: Third-party partners who assist in delivering our services (e.g., payment processors, identity verification services).
• Legal Authorities: When required by law or to prevent fraudulent activities.
• Affiliates: Subsidiaries and parent companies for business and operational purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Aggregated/Anonymized Data: Non-personal information shared in a way that does not identify you individually.

4. Your Choices:

• Access and Correction: You can access, update, or correct your personal information through your account settings.
• Marketing Communications: You can opt out of receiving promotional emails by following the instructions in the email or contacting us.
• Location Information: You can manage location sharing through your device settings.

5. Security:

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is entirely secure, so we cannot guarantee absolute security.

6. Data Retention:

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. You can request deletion of your account, subject to applicable laws.

7. Children's Privacy:

Our services are not intended for children under the age of 18. We do not knowingly collect or maintain personal information from individuals under 18 years of age.

8. Updates to this Policy:

We may update this Privacy Policy from time to time. The updated version will be posted on our website or app, and the revised effective date will be indicated.

9. Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at service@cowriesend.com.

Thank you for trusting cowrieSend with your money transfer needs. Your privacy and security are of utmost importance to us.

Clydestone UK Ltd a Limited Liability company trading as cowrieSend Sobus Hub, 196 Freston Road, London W10 6TT, United Kingdom Website: www.cowriesend.com